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VIP users in SolarWinds Service Desk

j_mitchell

It would be great if there was a way for techs to quickly identify VIP users in SolarWinds Service Desk.

I am requesting the feature be added to allow a SWSD admin to add a star badge in the name label for VIPs such as CEO, CIO, Director, etc.

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Status: Active

Comments

jeremymayfield

This already exists. I use VIP users and have special priority assigned to them when they submit a ticket. The issue is most don't, someone else does on their behalf.

jeremymayfield

This is done via the

Admin

tab >

Requesters

, selecting the user, and checking the

VIP user

box to display a star badge.

TheZeak

Are you perhaps using Solarwinds HelpDesk VS Solarwinds Service Desk?

TheZeak

@j_mitchell We manage something similar this though an automation anyone who belongs to our Executive Office department who puts in a ticket automatedly has the priority of the ticket kicked up to high hope this helps.