Many organizations use SolarWinds Service Desk Service Catalog for complex workflows involving multiple teams (e.g., IT, Finance, Operations, Security, Facilities, etc.). A single service request often contains information relevant to different departments, including potentially sensitive or confidential data.
Currently, while task assignment can be separated by team, there is limited ability to control visibility at the individual field level within the same service request.
Business Need
Organizations require the ability to restrict specific form fields so that only authorized roles or teams can view or access certain information.
Examples may include:
- Financial details
- Contractual information
- Personal or confidential data
- Security-related information
- Internal cost allocations
Different teams involved in fulfilling the request should only see the information necessary for their specific task. Other teams — and potentially even administrators without explicit permission — should not have automatic access to sensitive fields.
Requested Enhancement
Introduce Field-Level Security / Role-Based Field Visibility Controls within Service Catalog forms that allow:
- Role-based field visibility
- Team- or department-based field restrictions
- Conditional visibility rules
- Field masking for sensitive information
- Controlled administrative access
- Audit logging of access to restricted fields
Expected Benefits
- Improved data privacy and compliance
- Stronger segregation of duties
- Reduced exposure of sensitive information
- Better governance and security controls
- Increased suitability for enterprise-level use cases
This enhancement would significantly strengthen SolarWinds Service Desk for organizations handling sensitive or regulated information within multi-team workflows.
