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Hey Web Help Desk dev team, any chance the REST API will be expanded to: 1. Query inactive clients via the API? 2. Activate inactive clients via the API? This would allow us to restrict tech accounts from having full access to editing Clients while still allowing techs to clear verified client accounts that have been…
Hello, I have a customer that is using REST API to create a ticket to WebHelpdesk from their on premise Sharepoint and it works since years. They will migrate to Sharepoint online soon and their Sharepoint administrator says that they can't use anymore REST API provided by WHD but PowerApps. Is there someone who is already…
Hi, I'm looking to retrieve all tickets which have a custom field marked with a specific value via the API. For example, we have a 'Location' custom field which has values such as 'Bucket A' and so on... I want to return all tickets which have 'Bucket A' selected as the location. I've managed to grab this info about the…
Hello All, I'm a c# developer and wanna create a ticket in web help desk using its API. But I could not create the ticket. My GET request are working fine but by post requests are not working and the error is "The remote server returned an error (404) not found." Pls help me. can u share some template code if you can.
Hi all, I have begun experimenting with utilizing the REST API with Solarwinds help desk. I can list a specific ticket along with details. However, the ticketCustomFields: does not show all data. ( {@{id=512; type=TicketCustomField; BLAHBLAH...} ) I have tried using style=details but that does not seem to work when getting…
I am able to create a new ticket in Web Help Desk using Powershell. The one thing that I am encountering is the request types. Below is the example request type that we have: User access -> Existing Users-> No Assignment When I create the ticket I can get the ticket to create based on the "User Access" request type, but…
I am having the hardest time even finding documentation for WHD REST API for 12.4.x. I have also never received much feedback when submitting questions/ help requests from Solar Winds. Is the REST API not supported?
Has anyone had success using the session key authentication with Ajax calls? I can get the session key through ajax, but requesting, for example, tickets, with the subsequent sessionKey, I get 401 unauthorized. Anyone experience this or have suggestions?
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