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The most recent content from our members.

Recent Posts

March 4: Built-In Entra ID Integration, ESM Custom Field Ticket Forwarding, & Jira Multi-Connectors
We're excited to bring you the latest release for SolarWinds Service Desk, which is designed to give ITSM teams their time back. By removing technical bottlenecks in identity management and breaking down data silos between departments and dev teams, we’re helping you shift more focus from managing tools to delivering…
Automation Rule for ESM (Enterprise Service Management) to route to other providers
For ESM, We are interested in separating providers for the benefits that the separate databases provide, but we are not really interested in complicating the user experience to report an issue. The general idea is: A user gets a fairly generic menu of things to report, for instance “IT Service Issue,” “IT Development…
We’ve Been Named in the Forrester Wave™: Enterprise Service Management Report
We’ve got some big news that we're incredibly excited to share with you. SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025! This is a huge milestone. Forrester included SolarWinds as one of only fifteen evaluated providers from across the globe in the report. What This Means…
September 20 Release: Welcome to Enterprise Service Management (ESM)
We are excited to announce enhanced support for Enterprise Service Management (ESM), making it easier than ever to take Service Management beyond IT. For years, many of our customers leveraged SolarWinds Service Desk to help non-IT departments like Facilities, HR, Legal, and Marketing become their own service providers.…

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