Service Desk gives you the option to create custom forms with custom fields for several different areas, including Changes. However, we are not currently able to apply custom forms to the Change Catalog form via Dynamic Form Rules.
This requests is to enable the ability to add custom fields to the Change Catalog form via Custom Forms/Dynamic Form Rules. These fields also should auto populate to a new change, when the fields are present on the change request form.
The reasoning behind this request, is that we have several additional pieces of information required for our change process. On a standard change, this information is typically the same for every initiation of that standard change. But, as the system stands currently, reentry of data is required for data that really should be part of the template. To decrease user error, typos, or omissions, it would be beneficial to be able to be able to match our Change Catalog form to our updated Change request form.
