The most recent content from our members.
Sometimes there is a need to get a list of users from the requester to fulfil a request. For example, if someone wants a new Distribution List, you would want them to include a list of users to be in the new list. Or if someone is switching roles, you may want to know who is now reporting to this person. The only way to do…
Service Desk gives you the option to create custom forms with custom fields for several different areas, including Changes. However, we are not currently able to apply custom forms to the Change Catalog form via Dynamic Form Rules. This requests is to enable the ability to add custom fields to the Change Catalog form via…
There is a variable type of "Multi-Select List", but it would be nice to also have a plain "List" option where the user could create a list. For example: I'm making a Change Catalog Item for Group Policy changes and have a box for Test Group (which AD group(s) this policy is going to be applied to for testing.) It would be…
I wouldl ike to give my users more information to help them when completing a form. A title field would be a great option for us to plain text. For example in google form when I want to call out a section I can add a title/description box.
Hello! See screenshot. I feel we could do better here: we should be able to have a single action step which can for instance: Hide multiple fields (like the way we can have multiple clauses in a "Condition" step) Do multiple things to a (or some) fields. So: we could have an Action dialog as follows: [Dropdowns] #BUTTONS#…
I would like to do the following. My Staff put in Tickets to request an iPad app. I would like a child ticket created with a form for Staff to complete that would ask them questions on the viability of the app. Staff will have 30 days to evaluate the app to let us know if the app should be adopted by the district for use…
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