The most recent content from our members.
It would be nice if we could create a reminder in processes. I'm thinking mostly for changes, but I'm sure it could be used in other places as well. For example, we often push our changes to a test group and then leave it alone for a while before pushing it to all users. This is easy to forget about, though. So it would be…
Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence…
Service Desk gives you the option to create custom forms with custom fields for several different areas, including Changes. However, we are not currently able to apply custom forms to the Change Catalog form via Dynamic Form Rules. This requests is to enable the ability to add custom fields to the Change Catalog form via…
We are implementing change management at our place, and our consultant has definite ITIL-based ideas on what states should exist and what should not. I was able to make it work with what we have, but would like the ability to change and set colors, not have 2 closed-type states, etc. - Make it possible to remove the…
We have custom states for Incident & Change modules, but currently are missing the same for problem and release. I have up voted another feature request for problem states, but I see no mention of release. Please can we add the functionality of custom states to the release management module?
Hi everyone, I already added the device as ICMP via Network Sonar Wizard. Unfortunately, the hostname is the same with the IP Address. How can I change multiple device hostnames?
Would like the ability to rename, edit the fields on forms such as "Name or email" of Requester on the Incident Form. Users are often complaining that "I am not listed" because they are attempting to put their email address into that field and it does not show up (We had a email naming standard conversion a few year ago…
I have added some custom fields in change custom form. I make all of them as mandatory field and also click on "Show in Portal". But, still they are not showing on Change portal while creating new change.
My situation is that I have to integrate Solarwinds ITSM in my product. I want to show all fields of entities on UI. But I don't have any REST API to get field form of entities. So, Can anyone help me with this.
We would like to request a new feature that a change request cannot be moved to in progress if the change has not been approved or denied.
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