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Automation rule based on "Email domain is not"

We receive incident requests via email from our internal users but we also receive emails from 3rd party external support. I would like to be able to set certain categories/assignments if the domain does not match ours.

For Example - if the Element section stated "Email domain is not" and the value would be "ourdomain.com" our automation rule would apply specific rules.

Thanks

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feature request

automation rules

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