Custom task names using fields

While you can specify a custom name on a service request (even if process fields are not available ... which they should be -- we have noticed that process fields are not generally available for updating or usage in general) the same functionality would be nice for a task name for those tasks created as part of a service request process. This way the tasks are easily identifiable in an agents task list.

Right now, any agent who has a large number of tasks originating from the same service request has to click through in order to action them as there is no way of knowing more about the task.

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Status: None

Comments

Boden

This is a good idea. We sort of work around it by prefixing all tasks name with the type of request, e.g. Onboarding - Create Account X, Onboarding - Create Account Y. Then we customize our task view to see more of the originating ticket info.

NomadIT

This is a very good idea and one that we need specifically for our Service Task Users. Since they can't add the "Source Title" column like a Service Agent User can, they are really dependent on custom task titles or else they end up with 10+ identically named tasks in their "My Tasks" view.

ljarrett

We would love this! We need at least one or two specific identifiers on tasks. It could be something like using Process Fields as variables within tasks or let us see additional columns in the task dashboard. We use Service Catalog for our new hire process and assign specific people tasks, e.g., Set Up Phone. However, when you have 5 tickets open for new hires, that person can only see a list of tasks called Set Up Phone and has to drill down deeper to see who it is for.

AlexRUS

That's a great idea. I really need it

caitken

The ability to automate the use variables in item titles -- Incidents, Service Requests, Changes, Tasks, etc. -- is needed pretty universally, to automatically input/append custom and non-custom (e.g. Site) field data.

joeybrown

Hi - this is in our short to long term plans as we start to work on the task management module within SWSD. We have lots of amazing enhancements planned for task management including changing the name of the task and using custom inputs to append to the task title. I am going to keep this feature as Open for Voting until we being work on the feature.

tobyw_loop1

Is this not available now @joeybrown?- I've just spotted I can use a custom field when changing a task name on a service request.