Auto populate "Site" and "Department" from user's profile

rkogan

It would be great if 'Site' and 'Department' fields would auto-populate when they open new tickets.

This would save them from entering meaningless information.

Also, it would be great if the 'Site' and 'Department' fields wouldn't even need to be shown to the end-user, but were only available in the database for reporting purposes.

We Sync users from AD and use SSO and user's Site and Department are already part of their user profile from AD, so why do they have to fill this same information again on an new Incident form?

dthao

That's odd that this is happening to you because ours auto-populates. We sync our users in from our SSO platform. When users submit an incident ticket or service request from the catalog, their site and department auto-populates. We don't have the option to hide these fields.