The most recent content from our members.
I think there should be a way to modify the “Print User Card” details inside of ServiceDesk under a user's profile action tab to include the date the tickets was closed and include the tech who was assigned to each ticket. Is it possible for the parameters within that function "Print User Card" to be modified to include…
Currently one can only retrieve an existing JSON Web token from setup -> users. We're requesting that the token also be retrievable on the /profile page.
It would be great if 'Site' and 'Department' fields would auto-populate when they open new tickets. This would save them from entering meaningless information. Also, it would be great if the 'Site' and 'Department' fields wouldn't even need to be shown to the end-user, but were only available in the database for reporting…
It would be lovely if we could choose which fields display on the user profile card that appears on hover. For example, my organization would like to add the custom pronouns field that we've implemented to that card so that our agents don't have to click on view profile to see a user's pronouns.
Can we please get the scrollbar to actually scroll all the way through all options when you hover over a user's name and select to View Profile? We have custom fields in our user profiles. Specifically we track some of our software access and some ancillary hardware in a Custom Field (shown in the screenshot listed as…
Case#01001077: We started with users from DomainA then we merged with another coop and brought in users with DomainB. Now we have changed our company name so we have users with DomainC. It will be useful to be able to merge users with either DomainA or DomainB to DomainC so the past associations and requests are retained.
Option to mass-import users' display pictures
When creating a ticket (incident). The users, Site and Department already pre-populate when loading the form or selecting a different Requester. I would like to see an option for the Users Phone Number to be added and pre-populated on the Incident form.
Currently Service Desk users can't change their Department and Site in their profile, only Admins can. This would take a burden off the admin to have to make these changes, especially where you have a good number of users as well as multiple sites and departments, or users move around.
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