Additional Reopen Resolved/Closed Incidents options

nvardis

I would like to see the option below separated. One switch for resolved, and one switch for closed. Closed should be the absolute end of the life of an incident, whereas users should be able to respond to a resolved ticket if its not actually resolved, and then it should be reopened for additional work. It would be nice to be able to filter out the responses like "thank you" 

DKessinger

I came to the community looking for this exact thing.  Nvardis said it perfectly where a Closed state should be able to be permanently closed where a Resolved ticket should be able to stay active for the defined period before changing to closed where the user could re-open if the issue comes back up within that defined amount of time.