Adding an option which doesn't allow the closure of a ticket when an agent did not comment on it yet.

samulski

I would like to request an option in ServiceDesk that check if an agent has put in a comment before closing it.
We notice some agents close an incident/request without a comment sometimes. To make sure they are not able to do this it would be nice to have such a feature that checks this before closing.

I already created something similar for not selecting categories before closing using the automation rules but sadly it does not conatin an option for this situation.

swgi_sartori

Same scenario also in our environment. This feature would be really appreciated with the possibility to make this info mandatory for specific category or subcategory, not only enabled or disabled on a global level.