The most recent content from our members.
I would like to request an option in ServiceDesk that check if an agent has put in a comment before closing it. We notice some agents close an incident/request without a comment sometimes. To make sure they are not able to do this it would be nice to have such a feature that checks this before closing. I already created…
Hi, I'm really enjoying the Solar putty client. However, when I step away from my desk the Putty Connection closes. I'm left with a picture of the 2 gears underneath it says "Network (reboot)!" and below that is the blue reconnect button. How can I stop Solar putty from closing the sessions when I'm afk. Please assist and…
Just like the title says; adding an option in Request Type to require a note from Tech upon Closing/Resolving/Temp to Closing a ticket. This helps ensure customer service without blindly closing tickets. Can/should be used side by side with bulk actions. The difference is of course, the check exists that everyone is…
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