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Assign TO field Suggestion

I have two suggestions,

1. I am assigning a lot of tickets and when I pick on the Assigned To filed, it gives me a big list that I cannot customize. We are a small shop so I do not have an Applications Team, Facilities, Finance, or many other groups that seem to populate. I would like to be able to remove those groups that we do not use.

2. If we cannot customize that list, a minimal change that would really help, is to sort the list by the most frequently used. This way the technicians I use would be at the top.

Thanks,

Todd

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feature request

samanage

Status: None

Comments

lholtorf

Are these really used by your organization or were they just groups that came with the software? If not used at all, you should be able to delete the group so you do not see it in the list or change the state to Disable.

todd.hank

Seem to be groups that came with the software. I contacted Support and they told me they could not be used. They also suggested that I make this post. So If someone can tell me where these groups are, I will be happy to remove them.