I noticed when utilizing the filter option
1. Incidents.
When I chose category, I am able to select the select the category, and then there is an option for Equal to or not equal to, meaning, if I chose not equal to, the categories I chose will not be displayed.
2. Reports (Incident management > Incidents over time)
When I chose category, I am able to select the categories, but I do not receive the option for "Equal to" or "Not Equal to".
The option for equal to or not equal to is helpful to further filter categories I do not want caught in my graph when reporting.
The work around for this is to manually select all the categories I want and omit what I don't want.
Can the Equal to, not equal to option be added to the Reporting section of Service Desk?
