Service Catalogue

A small CMS to create a service catalogue in the regular user section of the interface (after logging in) would be great. In my opinion, this is the only thing missing in this software. Perhaps there could be a 6th tab at the top for a regular user and this could be the service catalog section, perhaps this could be the default page?. Currently a user will be brought to the Requests section immediately after logging in. Sometimes through the Service Catalog, the user will find they don't need to open a ticket as there is another process, or they are in the wrong area or department.

-Mike

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Comments

michael.lipton

It can be confusing to the user (non-technical) that right after they log into SW WHD they are brought to one of the tabs directly (usually to open a new service request). Instead they should be brought to an information web page (service catalogue) as they may not need to actually open a ticket if the information is there for them to peruse.

-Mike

pdonnelly1

You can set which tab the users start at.

I considered and tested using a permanent message and the format gets really messed up and it isn't really easy to look through.

I do like the ability to have the user start typing in their request and the related KB articles appear to the right - which can give them some additional information to resolve an issue, but this is different than the purpose of a Service Catalog