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On 09 September 2012 Go Daddy and all the domains for which it provides DNS were down for five or more hours. Thousands of sites—some associated with businesses, and many the primary means of doing business—all went dark. This protracted outage provides a good opportunity to discuss two related points of IT practice: risks…
For the purpose of this discussion of alerting let’s assume a business with a very small IT staff consisting of two techs and the IT manager. Besides receiving alerts on network events—including device failures and excessive use of disk space or bandwidth—the team needs a way to take action as efficiently as possible…
In a previous post I outlined the escalation process that your network monitoring system should be able to provide as part of efficient triage of multiple simultaneous events. With the right automated communications workflow, a small team of three could easily begin work on three different events within minutes. Actually…
Hi A small CMS to create a service catalogue in the regular user section of the interface (after logging in) would be great. In my opinion, this is the only thing missing in this software. Perhaps there could be a 6th tab at the top for a regular user and this could be the service catalog section, perhaps this could be the…
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