It would be helpful to have visibility into what users are searching for in the Service Desk Portal.
Being able to see user search terms could provide valuable insight into what users are trying to find or need help with. This information could guide the creation of new Solution Articles, highlight areas where existing content may be lacking, and help identify opportunities for announcements, banners, or other forms of communication to proactively address common issues.
Having this visibility would allow us to provide better support by understanding exactly what users need help with, ideally preventing unnecessary ticket submissions.
