With Web Help Desk being used for many aspects in a company, the area Server Options and other areas like it under Setup should not be visible to non admin or non support groups or individuals. Take for instance a company using the resource with IT and HR. The company does not want the HR department to have the ability to see the settings for the ports or even have the options to restart the system. I would like to see a new listing under tech permissions that would allow you to select each subject in the Setup area (General, Email, Client, Ticket, etc.) and remove that from the techs view.
