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Would it be possible to add a Tech Permission to be able to edit checklists? Or, allow Administrators to create checklists that can't be altered?
Currently when viewing request types in Setup --> Tickets --> Request types there is no checkbox to show/hide archived ticket types from the view. This could be made a permission for tech groups.. If you have a large amount of request types and you have been using the system a while you may have a large number of archived…
With Web Help Desk being used for many aspects in a company, the area Server Options and other areas like it under Setup should not be visible to non admin or non support groups or individuals. Take for instance a company using the resource with IT and HR. The company does not want the HR department to have the ability to…
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