While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp.
I am talking about AU/NZ and SEA.
This is a growing region for SolarWinds ITSM where the ITSM presence is very low.
I understand that WhatsApp may not be big in the USA, where SAmanage has existing market share.
This would demonstrate that the SolarWinds ITSM product team is listening to the regional market and responding accordingly.
