The most recent content from our members.
While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp. I am talking about AU/NZ and SEA. This is a growing region for SolarWinds ITSM where the ITSM presence is very low. I understand that WhatsApp may not be big in the USA, where SAmanage has…
In Web Help Desk, the following changes were made to the "Canned Response Templates": https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Canned%20response%20templates%20can%20be%20split%20across%20request%20types%20or%20status%20types To be clear, I think…
If you’re in tune with the various tech communities, you’ve probably noticed a big push for professional development in the technical ranks. I love the recognition that IT pros need more than just technical skills to succeed, but most of the outreach has been about improving one’s own stature in the tech hierarchy. There’s…
We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a certain point in your career and you feel it’s time for a change? Do you stay a technologist, or do you make the leap to management? It’s a conversation I’ve…
Anyone who’s hired for a technical team can understand this scenario. You’re hiring for “X” positions, so of course you receive “X” times infinity applications. Just because you’re looking for the next whizbang engineer, it doesn’t mean you get to neglect your day job. There are still meetings to attend and emails to…
Have you ever wonder what your dog is really saying? There’s lots of research going on to find out what dogs really think, and technology’s been a key tool. Some doggy thoughts are pretty simple to figure out – such as when Sheena rings the bell hanging from the back door to let you know she wants out or when Ruger sits…
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