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Web Help Desk (WHD)

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Recent Discussions

Email are not delivering when reassigning tickets to tech
Hi Team, I'm noticing emails are not delivered to the tech when a ticket is reassigned to another tech. I tried this on both 12.7.10-HF1 and 12.7.12-HF1. Any suggestion? It should appear like this below screenshot when a ticket is reassigned.
WHD Asset discovery via WMI fails when using a wildcard SSL certificate
Our WHD host is using a wildcard SSL certificate. When performing Asset Discovery using a WMI connection sync, it finds endpoints but collects none or very few. Even the reported collected endpoints do not get updated into the DB. On checking the log we come across the error; ERROR w.helpdesk.com.macsdesign.whd.daemon -…
how to get full list of asset type "selections" with api
Please see this screenshot. i need to get all the options list from Asset type for selection. https://ibb.co/wwfTvD0 could you please advise how to achive this with GET API call. thanks you
How can I resolve the issue of being unable to create new tickets in my web help desk and receiving an error message when attempting to submit?
I'm experiencing an issue with my web help desk where I'm unable to create new tickets. Whenever I try to submit a ticket, I receive an error message. Can you please guide me on how to troubleshoot and resolve this problem? and How can obtaining the Salesforce Admin certification help me in resolving the issue of being…
WHD and Shared Mailboxes
Will WHD work with a shared mailbox in Office 365? Or do I have to create a user mailbox for each Incoming address in WHD?
Save and Email Error
Hello, When clients try to use the Save & Email function they are met with the following error, what setting may be causing this to occur?
WHD upgrade 12.7.11 to 12.7.12 error
Hello everyoneI am trying to upgrade WHD from 12.7.11 to 12.7.12 using POSTGRE and no FIPS active.I have made the update from version 12.7.3 to 12.7.11 without problems.When trying to perform the latest update, I follow the instructions at: documentation.solarwinds.com/.../helpdeskupgradetlatestversion.htmNo success, in…
Out of Office Technician dropdown after applying HF1
If anyone has an issue with selecting Technicians from the dropdown within the Out of Office module after applying WHD12.7.12 HF1 - there is a workaround to fix.
Server Upgrade Question
We are planning to upgrade servers to Windows 2019, is it possible to reuse an existing license key when upgrading or will we need a new license key for the new WHD Server?
WHD GAMIL SMTP configuration
Hi Team, Recently I'm facing configuring outgoing mail account with GMAIL SMTP. For incoming mail account I have used Gmail modern auth configuration to authenticate. However, outgoing mail account does not authenticate. I tried all the possible ways it did not work. Any suggestions please?