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When I installed WHD, I followed the installation defaults and am using the embedded PostgreSQL database. The software and DB live on a fairly substandard piece of hardware I am replacing with a VM. Along the way of migrating WHD to the new server, I am hoping I can convert the DB to MS SQL so I can integrate it into my…
When I cc: someone in a ticket they can only see the notes and not the request details. Does anyone have an idea on what I need to do so CC'd Team Members can see ticket details. Thanks. Vicki
I'm trying to use the APIs as per this guide: https://documentation.solarwinds.com/archive/pdf/WHD/WHDAPIGuide.pdf When I try to authenticate with a username password combination or an API key, I get a 401 error. The same credentials work when I log into my solarwinds helpdesk system. My college uses this for my helpdesk…
Is there a way to set the default columns in the tickets for all techs? We wants certain columns to be up by default for all tech's when they login
Hello All, I rebooted the Web Help Desk server last night and this caused over 500 emails to be sent out. Most were all the same email from a closed ticket from back in August. Would rebooting the Web Help Desk stuff cause all emails that were scheduled for delivery and did not go to be sent out? Gmail has disabled us for…
Dear all, I believe that I might have asked this question before, but so far I have not found a solution for this. We have updated to WHD 12.5.2 which is working quite ok. So no issues here. But I am not entirely happy about this. * A ticket is opened by a user to purchase a new device * An advisor contact the user to talk…
Hi We have been using WHD for several years. As I am new to my role, I wonder what type of support or consultation we received when implementing the product. To be honest, it seems quite limited and missing many things that would be expected out of a ticketing system. Is there a service that Solar Winds provides that would…
Hi, I feel like this is probably a simple fix, but I've taken a look through everything I can think of and couldn't seem to find what's causing the issue. I have a user on the Tech side of my WHD implementation who is experiencing an issue with adding files to tickets. When clicking "Add Files" either on the Details tab or…
When a ticket gets opened via email it goes to a tech group where level 1 techs are auto assigned via round robin however we would like both level 1 and level 2 techs to get an email notification when the ticket gets opened. OR Is there a way to select only certain techs within a level to be part of the round robin…
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