Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Solarwinds Web helpdesk API 401 error

I'm trying to use the APIs as per this guide: https://documentation.solarwinds.com/archive/pdf/WHD/WHDAPIGuide.pdf

When I try to authenticate with a username password combination or an API key, I get a 401 error. The same credentials work when I log into my solarwinds helpdesk system.

My college uses this for my helpdesk system and I'm required to create a web interface based on the tickets in the system, for which I need the APIs. Is there some setup that needs to be done by my network administrator?

Find more posts tagged with

Accepted answers

All comments

bshopp

We are doing some tests on our end to ensure nothing changed, more to come on results. You are attempting to do this against a 12.6 installation?

amish5017

I'm not sure, but it's solarwinds for a College. Also, when I'm signed into the web interface and try to go into the URL mentioned in the manual (.woa/ra/Tickets/1), I get a webpage that simply says authentication required.

jimmyal

How are you calling the API? curl, axios, potman? Its working for me just fine on a custom application i built for creating tickets

bshopp

We are still investigating, but it could be due to a special character in the password and a defect in the API.

amish5017

curl "https://localhost/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/1?username=admin&password=admin"

The webpage for my college is:

"https://collegeserver.com/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/1?username=admin&password=admin"

Whenever I try to use curl or go straight from the browser to the link above even when I'm logged into solar winds helpdesk, I get a page that simply says Authentication required.

amish5017

Any updates on this? I'm still stuck.