We are having several issues which are stopping us from using the helpdesk.
First and most important, some users are unable to create tickets.
When an email is sent to the helpdesk, the emails is refused with the error "E-mail address 'user@domain.com' not found in client database.". If I look up the client, they are in the database and the email is correct.
Another error that also shows up is "Could not locate or create client with email 'username@domain.com' due to the following error: com.macsdesign.whd.util.ClientLocator$ClientLocatorException: No account exists for e-mail "username@domain.com".
The other issue is the admin user is unable to view any group tickets, the tickets are viewable if he goes the "search tickets" tab, but "Group Tickets" is empty.
Anyone have any idea what could be causing these errors?
