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I'm using the API to create new tickets. I have EmailClient=false and EmailTech=false. For these tickets, I am both the client and the tech. I have the Tech Group configured so that it does not force email and there are no Default Selected E-Mail Recipients. The ticket history does not provide any information to indicate…
Server/host: Windows server 2019 CAS 2.0: Remote server Database: sql_server Traffic is behind F5. Note: This is a test environment, and the settings here are mirroring the production environment. Below is part of the error I pulled from the logs. ERROR [2020-03-04 10:26:10]<http-nio-8081-exec-6>…
In situations where the ticket history is cut off, is there anywhere to view full history of that event?
I was wondering if there is a way to remove locations from being a requirement when submitting new tickets? I was able to remove Models, but I can't seem to find where to remove the locations field. We don't use them for almost anything, but for some reason clients can't submit a ticket if they haven't selected a location.…
We are having an issue with our Helpdesk. We currently have 3 users all showing incorrect group ticket numbers and 3 users with the correct number of active tickets. Has anyone seen this please?
You might have seen something like, and wondered how in the world can i delete all those messages, well i finally was informed that is you follow the following process, 1. Go to Create Messages. 2. Click Shift + Click to select all the messages. Click Delete. Note: If you do not click Shift + Click, it only selects and…
My question is this: - In WHD (Web Help Desk) - with the service desk that has a dedicated whatsapp account for the service desk (WhatsApp Business) ---> there is a possibility, a way, a procedure to generate a ticket automatically from a whatsapp message? Thank you very very much for your cooperation !!! Giovanni
We currently receive IT Support requests via a web portal which the users complete, i have set up a forward so when a user submits a support request an email hits our Webhelpdesk service and populates a ticket with the content the user had entered. However the content comes through all in HTML coding like below where as…
Web Help Desk Error We're sorry, an unexpected error occurred: java.lang.IllegalArgumentException: WODisplayGroup::insertObjectAtIndex() 1 beyond the bounds of 0 Submit Submit Stack Trace java.lang.IllegalArgumentException: WODisplayGroup::insertObjectAtIndex() 1 beyond the bounds of 0 at…
Is there some way to bulk change end users on mass of tickets? While doing an import from our previous ticketing system, end users got mixed up. I have an excel sheet with the ticket numbers and the correct corresponding end user. As of right now i have been bulk changing them however that is taking to long. Is there a way…
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