We currently receive IT Support requests via a web portal which the users complete, i have set up a forward so when a user submits a support request an email hits our Webhelpdesk service and populates a ticket with the content the user had entered.
However the content comes through all in HTML coding like below where as there are only a few lines of text that identifies the issue, is there a way that web healpdesk strips html and leaves the content as plain text only?
<style type="text/css">
p{S
margin:10px 0;
padding:0;
}
table{
border-collapse:collapse;
}
h1,h2,h3,h4,h5,h6{
display:block;
margin:0;
padding:0;
}
img,a img{
border:0;
height:auto;
outline:none;
text-decoration:none;
}
body,#bodyTable,#bodyCell{
height:100%;
margin:0;
padding:0;
width:100%;
}
#outlook a{
padding:0;
}
I notice the same if i was to copy a response ot the notes section that contains HTML, this also brings across the HTML formatting which i do not require
Any way to disable this in a config file would be great
Barrie
