In situations where the ticket history is cut off, is there anywhere to view full history of that event?
You could try checking the database directly for more info. I believe that info is pulled from the history_entry table and should be in the entry_text column. It might still show an abbreviated entry if the actions take would create a long enough entry that surpasses the table data type properties.
-j_a_catlin
Loop1 Systems: SolarWinds Training and Professional Services
I would request a feature with SW to add a onmouse over with the text to show a hover box when you move your mouse over the text to reveal the whole history entry text
