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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
Newsroom
Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Admin Rights Question?
How do we give user ability to create a request type for their section without giving them God rights to the whole site?
WHD REST API Location error
Ok so long and short - I've got a script that is creating tickets via the REST API. The only issue I can't seem to solve is setting the Location; I keep getting this error: "This operation is not permitted due to invalid Subscriber ID. The Subscriber of the Location entity has to match the current users's Subscriber" I can…
Outgoing email message error
I have been getting an error message when sending ticket e-mails to clients and techs. I have tried the solution instructions in https://support.solarwinds.com/SuccessCenter/s/article/Error-message-in-outgoing-emails?language=en_US to no avail. Tickets are saved successfully, but e-mails are not sent to users. The message…
Push Notifications IOS
I upgraded to v12.6 a couple of months ago and my push notifications stopped working. After a bit of help from support the task was escalated and then closed as a bug I asked what the ETA for a fix was and the new ticket was closed without explanation. How do I find out if this is fixed, going to be fixed, never going to…
Web help desk Project management tools
I was wondering if web helpdesk have any project management tools. Also if any of these tools could have there data exported to other tools like monday.com
WHD Android App login error
Hi I am trying to use Android App to login to WHD, can someone help me with the attached error? Thanks
WHD 12.7.2 - Group Tickets not showing all tickets
I am currently the manager or level tech for all request types. When I go to the Group Tickets tab I do not see all the tickets that are listed as part of the groups I am assigned to. Is anyone else having this issue? Can you provide some support on how to make this work better?
Editing multiple clients status at once
Hello, Currently I have over 400 clients that are all showing as "inactive". I was wondering if there was an easier way to change these all back to active, as the admin, without having to do it manually for each client? Any help is greatly appreciated.
unable to Complete install
I have a Centos 7 VM that I am able to do the initial installation on BUT when ever I try to access the web link I get Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs.
Assets update from file
Hi all, i'm trying to update my assets information. I imported xls file but it created another asset with the same serial number and it didn't update existing asset. I used option "Sync based on" "Serial number", but it doesn't seem to work. version 12.7.2 Can you help me please? thank you. bye