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How do I change the default ticket que for incoming email tickets Should be simple right, can't figure it out
Dear All, I want know how you people are dealing with notes section of the reports which gives junk value which is not needed or may be needed but in a justified manner.. It just looks like junk in the notes section to the non technical people. I want to know how you people usually clean it or reformat it either in EXCEL…
Hello All, In my environment, the techs does not follow the basic way of handling tickets is to update the ticket status. I have Open,Work in progress,Pending,Resolved,Closed and Cancelled. What techs do it, they just put the tickets from open to closed or resolved state. I want to limit this, I want them not to jump the…
How do we give user ability to create a request type for their section without giving them God rights to the whole site?
Ok so long and short - I've got a script that is creating tickets via the REST API. The only issue I can't seem to solve is setting the Location; I keep getting this error: "This operation is not permitted due to invalid Subscriber ID. The Subscriber of the Location entity has to match the current users's Subscriber" I can…
I have been getting an error message when sending ticket e-mails to clients and techs. I have tried the solution instructions in https://support.solarwinds.com/SuccessCenter/s/article/Error-message-in-outgoing-emails?language=en_US to no avail. Tickets are saved successfully, but e-mails are not sent to users. The message…
I upgraded to v12.6 a couple of months ago and my push notifications stopped working. After a bit of help from support the task was escalated and then closed as a bug I asked what the ETA for a fix was and the new ticket was closed without explanation. How do I find out if this is fixed, going to be fixed, never going to…
I was wondering if web helpdesk have any project management tools. Also if any of these tools could have there data exported to other tools like monday.com
Hi I am trying to use Android App to login to WHD, can someone help me with the attached error? Thanks
I am currently the manager or level tech for all request types. When I go to the Group Tickets tab I do not see all the tickets that are listed as part of the groups I am assigned to. Is anyone else having this issue? Can you provide some support on how to make this work better?
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