How do I change the default ticket que for incoming email tickets
Should be simple right, can't figure it out
The incoming email setup determines the tech group that tickets get assigned to when tickets are created via email. You can also make the incoming mail specific to a request type. It depends on how many ticket addresses you want.
https://documentation.solarwinds.com/en/success_center/whd/Content/Onboarding/WHD-GSG-SetUpIncomingEmailAccounts.htm
If they are being created through the web, then the request type and tech groups that support that request type help determine who gets tickets.
https://documentation.solarwinds.com/en/success_center/whd/Content/Onboarding/WHD-GSG-PlanYourRequestTypes.htm
Beyond that, you can also setup action rules that can do some reassignment based on the criteria you configure the rule for.
-j_a_catlin
Loop1 Systems: SolarWinds Training and Professional Services
Not sure if you mean changing the columns or creating a new column set.
No, this has nothing to do with columns.
When we email it all ends up in one default ticket list for one tech.
I want to change the tech the emailed tickets are going to.
Bump
