Get the latest news about SolarWinds Web Help Desk (WHD)
I am writing this in hopes that it may help someone else who runs into the same issue. I decided to upgrade my Windows-based WHD to 12.8.5.108 today. The installation went smoothly until the first login, when it attempted to update the database. It tested the connection successfully; however, when I clicked next to start…
Is there a way to send oracle table unified_audit_table data or audit logs to solarwinds without installing any agent in oracle server?
Join us for the SolarWinds Service Desk Q1 2025 Product Update webcast on March 5, at 10:00 a.m. CT. Our product team will showcase the latest released features and enhancements, upcoming launches, and key investments planned for 2025. This session offers a unique opportunity to engage directly with our experts during the…
We use an internal Certificate Authority for our internal-only servers (which don't have publicly-addressable DNS names, therefore we can't use standard certificates). Our WHD instance is one such internal-only server. Our internal documentation for updating the SSL certificate for Web Help Desk seems to be missing a step,…
Has anyone been brave enough to make the jump?!
I have this loaded in a two different test environments and can confirm that at least the character combo crashes, checklist errors and tomcat versions have been addressed. Report back with your findings!
Hello World, Has anyone heard any update regarding the Web Help Desk Free Edition?
Troubleshooting something another issue this morning and came across lots of entries regarding: 2025-02-11 06:01:10.981 [https-jsse-nio-443-exec-10] ERROR w.h.c.m.whd.qualifier.descriptor - Unable to find child descriptor for value: '8' among values: '(Open:Open, Work In Progress:Work In Progress,…
Hi, Is it possible to create trigger on the events such as "Tickets created", "Tickets updated", "Tickets updated by customer comments" in solar winds web help desk?
We use OMSA currently and via SNMP and Solarwinds that reads the hardware status via OMSA and gives us information around our hardware like below which includes all monitors whereas WMI does not give the same information, a few important ones are missing SNMP Whereas WMI has the following components With OMSA's EOL we need…
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