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Hi all! We'd like to require creating new tickets in the portal, partly for routing and categorization and partly because some tickets require forms to be completed. Once the ticket is created however, we'd like to to allow staff to update tickets via email. Is there a way to prevent new tickets from being created via…
Just like the apparent "duplicate message" issue, this began the very day (I checked) that we switched to using OAuth for outbound email. What I really don't understand is that this is an issue with INBOUND messages. Basically, where Inbox messages used to be moved to Delete Items after processing into tickets, they're now…
I am a user of the Free Webhelpdesk and we are using an outdated version, We need to update it but need intermediate who to follow the suggested path. I used to have access to the downloads centre but that was years ago. I specifically need 12.7.7 and onwards. I thought we could get to the customer centre but I don't seem…
I am writing this in hopes that it may help someone else who runs into the same issue. I decided to upgrade my Windows-based WHD to 12.8.5.108 today. The installation went smoothly until the first login, when it attempted to update the database. It tested the connection successfully; however, when I clicked next to start…
Is there a way to send oracle table unified_audit_table data or audit logs to solarwinds without installing any agent in oracle server?
Join us for the SolarWinds Service Desk Q1 2025 Product Update webcast on March 5, at 10:00 a.m. CT. Our product team will showcase the latest released features and enhancements, upcoming launches, and key investments planned for 2025. This session offers a unique opportunity to engage directly with our experts during the…
We use an internal Certificate Authority for our internal-only servers (which don't have publicly-addressable DNS names, therefore we can't use standard certificates). Our WHD instance is one such internal-only server. Our internal documentation for updating the SSL certificate for Web Help Desk seems to be missing a step,…
Has anyone been brave enough to make the jump?!
I have this loaded in a two different test environments and can confirm that at least the character combo crashes, checklist errors and tomcat versions have been addressed. Report back with your findings!
Hello World, Has anyone heard any update regarding the Web Help Desk Free Edition?
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