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Hi Is it possible to customise the print view template or css? Our client needs to print tickets out though the print view format is not optimal for their needs. It prints on two pages with excess white space and the font size is too small for the type of work they are doing. We are looking for a way to reduce the white…
Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not. However, that is proving to be not so simple within Web Help Desk Reporting. Thanks Bill
It is easy to tell the different between a queue and a backlog: a backlog keeps growing, a queue remains (more or less) the same size for a considerable amount of time. I've either missed something or it isn't there, but I can't see how to produce a report (or dashboard) to show, say, how many tickets in total for each day…
I think this should be easy but I am having trouble with it. I would like a report that is basically the number of tickets open per tech in a time period vs the number of tickets closed. I've been asked to show if we are creating a backlog of tickets. I would also like to know if any custom reports that you find very…
Hello my dear Thwackers, just thought I'd cast this here question into the Thwack abyss in the hope of starting some sort of discussion... The challenge we have is with the procurement team adding new devices to WHD Their current process is: Finance provides the Purchase Order with say 10 OptiPlex 666. Procurement will go…
All in main title. How to (automatically) backup database out of the server itself ? Thanks for your help, Using: [WHD 12.7.3]
WHD 12.7.4.85 has been release and it is available for download within my SW portal. Documentation is available at : Web Help Desk 12.7.4 Release Notes (solarwinds.com) I've just installed on a Development Server, and is looking good. Anyone else, let me know how your getting on?
Web Help Desk generates a Java error when opening an asset This error is addressed for these versions WHD 12.4;WHD 12.5;WHD 12.6 I am running 12.7.7 Build 12.7.3.81 is it safe to say the fix is the same? Thanks, Bill
Hi, We are running WHD 12.7 on Centos7 /Postgress db. In last few days we are getting reports that some users who try to open support tickets, They get prompted to update their profile and and get thrown in a loop. Not sure what's causing this behavior. Thank you
Hi, Is there any way to generate a QR code from an asset entry which will then point back to SolarWinds asset entry? Thanks
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