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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Change Ownership of Tasks?
Any way to change the ownership of tasks? If not --- anyone know what SQL table would need to be updated?
Web Help Desk Automation
I see there's a lot of online training around SWSD. What about WHD? For instance, in this video: https://nurture.solarwinds.com/ttt-itsm/building-automation- Where is automation in WHD? Any help on both training and automation for WHD would be greatly appreciated. Thanks!
Basic Ticket Report for Download
Having trouble finding how to create this basic report. I would like a report on tickets for a specific request type "Project" that lists all the typical main fields on the ticket including 4 custom fields I added. When I try to create a report it first shows the grid total and when i click on that link, it does pull up…
WHD WMI discovery screwing up asset types
When using WMI discovery the asset type is changed from desktop,laptop, tablet etc to Hardware even though the "do not overwrite value" box is checked.. This is highly annoying !
It's really sad to see the update cadence of their new Service Desk (SWSD) product vs. Web Help Desk. There are MONTHLY updates to that product while WHD averages one update a YEAR! :(
documentation.solarwinds.com/.../swsd_june 2021_release_notes.htm Too bad they can't seem to find the resources to put into WHD.
Total Size for attachments
Hi, I just want to know if there is a size limit for all attachments that can be attached to a single ticket. We can set the maximum size per attachment, is there a way to limit the total size of all attachments per ticket. Thank you.
Is There A Way To Reorder Fields in A Specific Request Type?
Hello, I'm currently working on a new request type in WHD, and I was wondering if there was a way to reorder the way the fields appear in the Client View. For example, I would like the location field to be located higher up in the ticket, so that it is easier to see for clients.
Bulk Update Assets in WHD 12.3
Is anyone else experiencing this issue: I'm trying to bulk-update the purchase date on some assets. I select the assets, click the "+", change the purchase date (it's currently set to nothing) and click OK, it shows the status indicator and says it successfully updated X records. However, the changes don't apply. I can't…
Unable to remove ticket locks for tech xxxxx in WHD logs
I'm getting the following errors in our WHD logs: ERROR [2019-01-25 10:45:57]<http-bio-8443-exec-721> Unable to remove ticket locks for tech xxxxx xxxxx at time of log out. er.extensions.eof.ERXDatabaseContextDelegate$ObjectNotAvailableException: No com.macsdesign.whd.ActiveSession found with globalID: <ActiveSession: [id:…
How does WHD Licensing works ?
My WHD License says that I have purchased it for 1 Tech only. What does it means ? Can I only create 1 user account ? Can any number of users login using the same account at one point of time ? Can I install WHD on multiple servers using the same license ? It's all so confusing please someone explain it to me :(