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We don't use FIPS, but it appears that the entire process has been changed for those who do. And because we don't, it looks like we don't have to do anything. Am I reading this the same way everyone else is?
Email from securitycontacts@solarwinds.com below. It's very confusing because the last line in the steps to resolve it is to install HF3, which I already have. So does this mean to roll back to HF1, and then install HF3 into that? My problem w/ going back to HF1 is that's the release we just moved away from to try stopping…
Hi, Somebody have all ready tried to extract the "1st-Response Date" from a ticket with the API, please? Best regards
We recently switched over from Basic SMTP send for emails to the API based Exchange/Office365 method. Since then, we've been seeing duplicate notification emails when a ticket is created or updated. It doesn't appear to be an issue if a tech creates a ticket, but not positive about that. We are on Loop1's hosted platform…
Forgive what may be a stupid question, but I am as green as the "NEW" icon here. My partner recently departed without leaving any documentation whatsoever, and management didn't seem to care that he was departing either. I have now absorbed all thirty years of his responsibilities. The problem is, I was the Windows and…
Updated our helpdesk last night to 12.8.5.108. When you log in it is painfully slow - To click from one tab to another it takes up to 5 mins. This only happens if you are part of the Admin Group (Account Type). Moved myself to a Tech and all works although still a tad slow. Customers raising calls on the helpdesk work fine…
I was working another issue with regard to rendering issues after a recent Chromium browser update and came across some interesting errors in the browser dev console. This only seems to occur on the tech login on the dashboard page. The top error 'DOMNodeInserted' occurs elsewhere and I think this has been around for some…
Has anyone else gone on the SolarWinds "marketing" site and read through what the marketing team purports Web Help Desk will do? Does anyone else think the site should be reported for false advertising? Don't believe me? Read this page about Web Help Desk's "Software Asset Management" features:…
Hi Everyone, Present i had trigger alert down Interface, Tunnel, CPU,Ram to mail or teleg but i cant trigger alert loss, down power to mail and teleg Can you help me, Thank you
Is there a way to generate a report on current number of open tickets in WHD? I can generate reports on tickets closed or tickets opened, but how do I identify how many tickets had a status of open at a certain point in time?
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