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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WEB HELPDESK FLAGS
The list of flags in the system seems short. I do not see one that represents the tech notes?
Calculating tech time from notes (authors) who may have worked a ticket, but the ticket was not assigned to them
I would like to have a report by tech that accounts for time spent working on tickets not assigned to them. Has anyone figured out how to use the latest notes to do this without having to manually filter out the assigned tech and adding other techs time to a ticket?
Is WHD Adequate for non-IT Asset Managment (e.g., MRO Items, indirect, non inventoried material)?
Greetings! Before I commit a lot more developmetal time, I am wondering if WHD is a good platform to house my largely indirect material and service purchase orders? I have seen some users ask for an ability to enter PO data so we can have an electronic system of record outside of our ERP, but the answers are dated and said…
Repeated OAuth Failures After Upgrade to 12.8.5 + Hotfix
After doing a complete wipe and fresh install of 12.8.5 (w/ hotfix), and after re-authorizing each incoming and outgoing mailbox, I'm still getting occasional access errors. I did find out that: 1, you need to paste in the secret again, and 2, you (apparently) need to auth the outbound first, then the inbound, because if…
Error connecting to gmail account using imap and OAuth
I am getting "Invalid error response (statusCode: 400 BAD_REQUEST): validation failed" when checking for emails from Google Gmail. It seems that webhelpdesk can't complete the SSL handshake. Any ideas? 2025-06-26 08:40:53.113 [Thread-1093] INFO c.s.common.oauth.OauthClientService - Do token request for type class…
Has anyone had trouble with plus sign showing in decimal code? It only happens on the client view.
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Our sites have independent internet links monitored from our Solarwinds server in Azure using IPSec tunnels. Each site has a Juniper firewall and then the rest of the network equipment beyond that. To manage alerts, we configured dependencies with:
Can a node be part of two dependency groups?
Error in Action Rules while automating the Task
Am facing an error while automating task through action rules...It gives below error Only Tasks marked as Shared are eligible to be used with Rule Actions Though task is marked share. we are using WHD version 12.8.3 - Build #12.8.3.2230 kindly help to fix above error.
SolarWinds Service Desk Quarterly Product Update - June 11
We're back with your quarterly look at all things SolarWinds Service Desk. Join us on Wednesday, June 11, for a live session where our product team will walk through the latest updates. This will include a closer look at ESM with a 3-minute service provider setup and Dropbox mailbox, plus new functionality like approval…
Using Asset Reservation Email Template Tags
From what I have deduced (of course there's no documentation) the following are the "Asset Reservation" tags that can be used in emails sent in regard to reservations: * <first_name> * <last_name> * <login_id> * <login_url> * <helpdesk_contact_info> * <helpdesk_name> * <due_date> * <asset_list> Only those "tags"…