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Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Can a node be part of two dependency groups?
Am facing an error while automating task through action rules...It gives below error Only Tasks marked as Shared are eligible to be used with Rule Actions Though task is marked share. we are using WHD version 12.8.3 - Build #12.8.3.2230 kindly help to fix above error.
We're back with your quarterly look at all things SolarWinds Service Desk. Join us on Wednesday, June 11, for a live session where our product team will walk through the latest updates. This will include a closer look at ESM with a 3-minute service provider setup and Dropbox mailbox, plus new functionality like approval…
From what I have deduced (of course there's no documentation) the following are the "Asset Reservation" tags that can be used in emails sent in regard to reservations: * <first_name> * <last_name> * <login_id> * <login_url> * <helpdesk_contact_info> * <helpdesk_name> * <due_date> * <asset_list> Only those "tags"…
We don't use FIPS, but it appears that the entire process has been changed for those who do. And because we don't, it looks like we don't have to do anything. Am I reading this the same way everyone else is?
Email from securitycontacts@solarwinds.com below. It's very confusing because the last line in the steps to resolve it is to install HF3, which I already have. So does this mean to roll back to HF1, and then install HF3 into that? My problem w/ going back to HF1 is that's the release we just moved away from to try stopping…
Hi, Somebody have all ready tried to extract the "1st-Response Date" from a ticket with the API, please? Best regards
We recently switched over from Basic SMTP send for emails to the API based Exchange/Office365 method. Since then, we've been seeing duplicate notification emails when a ticket is created or updated. It doesn't appear to be an issue if a tech creates a ticket, but not positive about that. We are on Loop1's hosted platform…
Forgive what may be a stupid question, but I am as green as the "NEW" icon here. My partner recently departed without leaving any documentation whatsoever, and management didn't seem to care that he was departing either. I have now absorbed all thirty years of his responsibilities. The problem is, I was the Windows and…
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