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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

How can I resolve the issue of being unable to create new tickets in my web help desk and receiving an error message when attempting to submit?
I'm experiencing an issue with my web help desk where I'm unable to create new tickets. Whenever I try to submit a ticket, I receive an error message. Can you please guide me on how to troubleshoot and resolve this problem? and How can obtaining the Salesforce Admin certification help me in resolving the issue of being…
WHD and Shared Mailboxes
Will WHD work with a shared mailbox in Office 365? Or do I have to create a user mailbox for each Incoming address in WHD?
Save and Email Error
Hello, When clients try to use the Save & Email function they are met with the following error, what setting may be causing this to occur?
WHD upgrade 12.7.11 to 12.7.12 error
Hello everyoneI am trying to upgrade WHD from 12.7.11 to 12.7.12 using POSTGRE and no FIPS active.I have made the update from version 12.7.3 to 12.7.11 without problems.When trying to perform the latest update, I follow the instructions at: documentation.solarwinds.com/.../helpdeskupgradetlatestversion.htmNo success, in…
Out of Office Technician dropdown after applying HF1
If anyone has an issue with selecting Technicians from the dropdown within the Out of Office module after applying WHD12.7.12 HF1 - there is a workaround to fix.
Server Upgrade Question
We are planning to upgrade servers to Windows 2019, is it possible to reuse an existing license key when upgrading or will we need a new license key for the new WHD Server?
WHD GAMIL SMTP configuration
Hi Team, Recently I'm facing configuring outgoing mail account with GMAIL SMTP. For incoming mail account I have used Gmail modern auth configuration to authenticate. However, outgoing mail account does not authenticate. I tried all the possible ways it did not work. Any suggestions please?
We Should be Regularly Voting on Feature Requests
When I look at the long list of feature requests in THWACK: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/i/feature-requests I see a lot of great ideas that have gone unvoted for. Instead, some of the grander more difficult features have been voted on and bubble up to the top which might be more "cool"…
Enable web access Web helpdesk via internet
Mornin, I am trying to setup my web help desk to be accessed over the internet and need a little guidance on how to do so. a guide would be nice, starting with how to create a different IP from 127.0.0.1. A step-by-step guide would appreciate if possible.
your evoluation period expired-If you do not wish to purchase a license, you can uninstall the evaluation version and install the limited free version of SolarWinds Web Help Desk.
I just upgraded my free functional version 12.7.9 to the latest 12.7.12 and now I get this error - anyone know how to adress that issue? I installed the the file from here: https://www.solarwinds.com/downloads/WHDWIN64Free.zip WebHelpDesk-12.7.12.1710-x64-free Is that the correct file/version for free edition? Thank you