Get the latest news about SolarWinds Web Help Desk (WHD)
Any idea when firefox will be able to load helpdesk again? Its been years…. and the current version on RHEL still does not work properly.
We’re hosting a live Web Help Desk Product Update on February 26, 2026, and the product team will be walking through the latest release and what’s ahead for the platform. In this session, we’ll cover: The January release and new modern UI Recent enhancements across Web Help Desk A preview of the 2026 roadmap and upcoming…
The longstanding system requirements (even the latest) still mention macOS 12.x (Montery) as the latest supported macOS, but that version went unsupported by Apple in September 2024, over a year ago. However, I was heartened by the release notes for WHD 2026.1 where it says that NextGen WHD is "Not supported for Sonoma,…
We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation. This is more than just a…
I can no longer edit 'bulk action's on assets. The button is greyed out, both for ones I have created and shared and ones I created but did not share. I cannot find any permissions that seem to pertain to this and we have'nt ran updates since this last worked.
I am facing an issue with one of my old Outlook data files. The PST file was created years ago in an older Outlook version, and I recently found out that it is in ANSI format, which has a size limitation of 2 GB. Now I want to migrate all my emails, contacts, and other items into a Unicode PST file so I can continue using…
Hi, I want to get all the closed tickets sortedby /orderedBy "reportDateUtc"/"createdBy" from solar winds web helpdesk via API ? I tried this but it didn't work params = {"qualifier": "(statustype.statusTypeName = 'Closed')", "orderBy": "reportDateUtc DESC"} Thanks
Hello Is it possible to Open/Close a ticket with a past or future date/time via API? (I thought so because it is possible to adjust the opening/closing date/time on an existing ticket). i could not find any variable for Open/Close datetime to pas via API: https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf…
I wanted to try and integrate WHD into a few automations and I need an API Specifications file. I'm aware of the API documentation, but I'm looking for an XML or YAML formatted file that is just the API specifications and not the training piece. Does anyone know if that exists?
Hi All, Clean install (Hyper VM) Svr 2016 SQLE Svr 2022 WHD 12.8.2.1372 Installed, all setup, ran perfectly for 17 days... First 14 days were counting down the remaining full version trial days (perfectly normal) Days 15-17 it switched to the limited free version. Still working perfectly fine Day 18, Windows updates,…
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