Get the latest news about SolarWinds Web Help Desk (WHD)
Hi, With the upgrade to 12.8.0, the Powershell code to use API to update tickets stopped working. The WHD is installed in a Windows 2012 R2 Server (yes...to be upgraded...someday) To get the ticket detais, I've used the workaround to use curl (from curl.se) to get the details. However, to put a tech note, the code…
After the 12.8 upgrade, unable to create new client accounts. Validated this in 2 different environments. Captured logs and a support ticket is open. It would be great to get through a single release that is supposed to fix and existing problem without it breaking some core functionality.......
Hi everyone, I am running Web Help Desk with manually created clients. I am planning to do an LDAP sync with my AD and allow everyone to create their own tickets. My question is, once I sync and import users, what will happen to those manually created clients if the sAMAccountName (SAM) and email addresses are the same?…
Within our SW Web Help Desk, I have a JSON file (below) to import code into the helpdesk and everything is populating as expected into WHD, except for 1 field. { "reportDateUtc": "date here from variable", "emailClient": false, "emailTech": false, "emailTechGroupLevel": false, "emailGroupManager": false, "emailCc": false,…
Version: 12.7.13 OS: Rocky Linux 8.8 Linux is synced to NTP via timedatectl. Whenever I've tried to set a Scheduled Date in the Status & Schedule section of a ticket, the calendar request that gets sent from WHD to Outlook always has the incorrect date and time. For example, I set the Scheduled Date of a ticket as 11/24/23…
Hello all! I'm just curious if anyone else is having issues with the HTML emails that are sent out. I have users that when they click on the ticket number that either nothing happens or it goes to the My Tickets tab and doesn't open up the actual ticket. Thanks!
How can I prevent tech from reassigning a ticket to specific tech? For example: If I have a supervisor with tech account and I don't want other technician to reassign tickets to him. Thanks in advance.
com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: <com.macsdesign.util.MDSMySQLPlugIn$MDSMySQLExpression: "INSERT INTO webhelpdesk.JOB_TICKET(BCC_ADDRESSES, BILLING_TERM_ID, REPORT_DATE, ORIGINAL_TECH_ID, SHIPPING, HAS_BEEN_REASSIGNED, SEND_GROUP_MGR_EMAIL, TRAVEL_COST, SEND_TO_CLIENT_CC_LIST,…
Hello- I have about a list of 140 new clients that need to be check if there are duplicate client accounts for a merge. Is there a way to perform this in a bulk action? Only see an option to individually search by each username. Please advise, Thanks.
Hi all, When end-users send a ticket to the manager for approval, they can't. Could you help me to fix it? Thanks all
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