Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Prevent tech from reassigning ticket to specific tech

How can I prevent tech from reassigning a ticket to specific tech?

For example: If I have a supervisor with tech account and I don't want other technician to reassign tickets to him.

Thanks in advance.

Find more posts tagged with

Accepted answers

All comments

As far as I know, the only option would be "Allow Re-Assignment" as a Tech membership to the Tech Permission Group. This would apply across all Techs though and would not be selective if a Supervisor. I think this is one of those, the Ticket History will show this occurred and you need to educate the Technician involved, not to do this.

Quick Links