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Hello- I have a tech who's receiving the follow message when trying to submit tickets. “We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted. Service Desk” I checked for duplicate accounts or inactive accounts and didn't find any. It seems to reassociate…
I am getting complaints from clients that WebHelpdesk is randomly sending duplicate emails. Looking at the data (querying the DB via pgAdmin4) select * from email_history_entry order by date_sent desc Shows one entry for today "2024-06-28 17:17:52.687+12" select * from history_entry order by entry_date desc Shows 2 entries…
Is there a way to enforce the Subject field as mandatory?
We generate quite a few tickets from the API. User creations are a big one but, recently we've been getting "0" for the ticket ID and it doesn't create the ticket. This is what we get back from the script trying to send the tickets through the API. ID DATE THREAD LEVEL LOGGER MESSAGE 122806308 2024-07-03 08:32:30.747…
TLDR: Disable HTTP/2 on the server to prevent duplicate tickets. Original discussion here. Ticket create using REST API causes duplicate emails Seems that this is caused by HTTP/2 and HTTP/1.1 request being sent to the server depending on the browser. You can clearly see this happening in the IIS logs as shown below:…
Hey Web Help Desk dev team, any chance the REST API will be expanded to: 1. Query inactive clients via the API? 2. Activate inactive clients via the API? This would allow us to restrict tech accounts from having full access to editing Clients while still allowing techs to clear verified client accounts that have been…
It's that time of year where we all need a reminder to look through feature requests and vote them up. If we aren't actively voting on feature requests and asking SolarWinds to actively develop Web Help Desk, we aren't likely to see any good additions made to the software, and won't see resources being put into making the…
We have a lot of approvers who click the "NO" option so their approval response does not appear in the ticket or email anywhere. Many times the approver will Approve the ticket, but put extra notes in the hidden approval, which we don't see/know about unless we manually expand the approval section on every ticket. Is there…
Currently, the SolarWinds Service Desk API does not provide support for creating, updating, or fetching knowledge base articles. Adding API capabilities for knowledge base management would greatly improve automation and integration workflows for users. This feature is essential for organizations looking to manage knowledge…
We have installed a fresh Web Help Desk version 12.8.3 (Hot Fix 2), and applied and customized the Style Sheet "Flat Buttons (12.5.1+)" but in the client view there are two buttons, History and Profile, and when each one are pressed the header changes appearance and the buttons become deformatted: We checked and this also…
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