Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
Newsroom
Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Resolution Form
I have created a resolution form and set it to be available when the state changes to closed but the fields won't show unless they are mandatory
Is anyone noticing that some asset lifecycles don't update?
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
How to remove runbook via automation
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Nested Groups do not work in Purchase Approvals
@SolarWinds_Worldwide_LLC Purchase Order approvals are broken when it comes to Nested Groups Please Fix
How to send Intelligent Map Zoom in via email
Hello, I created a report to send me the Intelligent Maps I have created via email, but the PDF images are too small. Is there a way to send the Zoom in option?
Get category,subcategory and tags objects using Service Desk GET API
Hi All How to get the category,subcategory and tags objects using Service Desk GET API(https://api.samanage.com/solutions) Please let me know. Thanks Senthil.
Filtering the list of devices that come over from Intune?
Hi all, Is there a way to filter the list of devices that come over from Intune through the integration OTHER THAN the computers/mobile devices check boxes at the bottom? For context, we have cell phones and tablets, but we also have android-based MS Teams phones that come up in Intune as well. I was hoping to filter them…
CC Field Usage - Email Responses
Advice required please! We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments. Apart from setting them up with a guest account in our environment, does anyone…
Field Validation
I know, I know, it is coming, but when? Ideally I would like to make a custom field we call "asset number" and chack that against the Asset ID entry in Active Computers within Assets so that our end users stop just typing PC or Computer in that field. Being able to match the number they put in with a known asset would give…
Customer portal down?
Trying to get the license activation page to activate SEM at https://customerportal.solarwinds.com/, but it appears to be down. Just me, or…?