Advice required please!
We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments.
Apart from setting them up with a guest account in our environment, does anyone have aay clever ways to make this work? I have tested and can see that emails are sent to the external address, but if i reply back to it, my response doesn't go into the comments on the ticket.
Thanks in advance!
