Get the latest news about SolarWinds Service Desk (SWSD)
I am an Administrator of the organization, however, the time zone is greyed out and I cannot change it. It is currently set incorrectly. Any help would be greatly appreciated.
Hi, Everyone, I am new to the SWSD. I am setting up change management first for our college, and I went through and set up a bunch of these under Setup -> Service Desk -> Categories -> Changes. However as I started building the Change catalog I noticed that the Category / Subcategory fields are not included in building the…
We have recently acquired another company and we want to accept their domain emails incoming to our established configured support email address to be able to create incidents in our SWSD portal and in turn be able to have our incident responses transmit back to them as well We have tried to configure the Allowed Addresses…
hello. I am trying to find a way to manage certain types of licenses as assets. for example, a seat for a saas platform. if we have purchased ten, i would like to be able to associate the ten licenses to ten users in our system. in the past on other itsm systems, i have created and tracked licenses this way so we know who…
This should be a simple metric on everyone's Dashboard by default, especially as a manager. I have not yet been able to figure i tout: I'd like to show a list of each agent's name and how many tickets each agent marked "Resolved" in the last day - or how many other days I pick from the filter. Sample: In the last day:…
Hey all, I wasn't able to find anything based off of a quick search so I figured I'd turn to the community here. I am looking for a video to provide to end users that would help them with downloading, signing in and submitting a ticket via the mobile Service Desk app. Is there anything that already exists that would be…
Under users we have two dropdown fields that indicate the department which the user is in and the site they are at. I would like to use them in custom form; however I cannot find them within the fields. Is there a way to add these fields without making a new one? If so, where do I find them?
Hello, I'm currently trying to set up automatic assignment of related assets via the SWSD API, but I am brand new to using API's and could use some help. If I have all the hardware owned by a user pulled from a GET call; how can I use this response to pull a list of all the hardware ID's? I believe I know how I would…
Hello all, new member here, so I apologize if this issue has been addressed already. I am trying to setup the discovery connection between our InTune and SWSD, I have gone through the instructions in the documentation for SD and created the app registration in our InTune site. When I try to create the connection in the SD…
I ask because in my case users are able to submit requests on behalf of other users, when this happens and the request needs to have manager approval, the approval will go to the one who is requesting on behalf of the person rather than the other person's manager.
It looks like you're new here. Sign in or register to get started.