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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

LDAP
Been working on SWSD for a year now and this may be a ridiculous question but I have been searching around and I can not seem to find anything about using LDAP to sync AD into SWSD. I see it for the web help desk but nothing for Service Desk. It sure would be nice to have SWSD populate with AD information for supervisors…
SWSD not allowing login from Mobile device.
When attempting to log in to SWSD from the app on an iPad or iPhone, all we get is an error. It works fine from the desktop / Laptop. Why doesn't mobile devices work? This happens on cellular, WiFi, etc.
Internal Server Error using SolarWinds API for Process Integration
I'm using SolarWind's API in Process Integration to try and take a date from a custom field in a service request and set the incident's due date to it. Here's what I have: In return, I get an internal server error: Any ideas what could be wrong?
Separating Queue Permissions
Hi All- Can you limit what agents can access certain tickets in the SaaS platform by queue? can you also assign to a queue based on the email the ticket was sent to? for example, if we wanted the HR team to use the system along side IT, can we make it so that we have another mail drop box for their requests and anything…
Reopening Closed Tickets
Currently we have the reopen resolved/closed incidents turned to off. However, if someone goes back into their email from an older ticket and just replies like a normal email, it will reopen the ticket no matter if it's closed or resolved. Is there a way to mitigate that? I know that the off feature for this is if someone…
Editing CCI form
Hi folks, Does anyone know if it is possible to edit these fields (or add similar fields) on the Change catalog item form? The head honcho would like to add further fields to this for whatever he is doing (Security Review, Compliance review etc...). I have checked all over but can't see any way to do this.
SolarWinds Service Desk Azure Cloud Discovery is no listed all the Azure Resources
Hi All, I have followed this article Azure Cloud configuration (solarwinds.com). I verified the configuration and test the connection. it is successful but I cannot see all the Azure resources. I only show 2 devices. I have 121 devices list in Azure resources. What am I missing here?
Satisfaction Survey
I have a user who when they receive the Customer Satisfaction survey email, it will expire almost immediately when it should be good for 1 week. Any thoughts?
Safe Links expiring survey
Has anyone else found a workaround for bypassing Safelinks on the Customer Satisfaction Survey Link so that the link doesn't expire before the user has a chance to click on it? We do not want to turn off the In-Notification Direct Actions because we want users to still be able to Approve items inside the email. We have…
IMPORT 6 MONTH INCIDENT INTO POWER BI
Hello I am working on Importing SWSD incident into power bi, am able to import for only one month, but i want to import six months ticket instead. Any guide or support on how to do this