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I've changed some computer names but can't see where I can update the name in SWSD. There's no edit icon next to the asset name. Can anyone help?
Hi Everyone, I am creating a copilot bot for teams that will help to search tickets based on its ticket number. I created a node with the URL api.samanage.com/.../${ticketNum} and the headers are: Key: Authentication Authentication: Bearer <token> Key: X-4me-Account Value: User.Email When I test, it gives this issue. Can…
The question I've been asked is: "Is there a way to send email notifications every time an Incident is updated (changed, commented), to the CC'd users of that Incident?" I see under Settings > Service Desk > Notifications we have options for Incidents changed/commented for Requesters and Assignees but CC isn't supported…
(We have Solarwinds Service Desk) After a recent update a couple weeks ago every user in our organization got the Solarwinds Teams app installed on their sidebar. The only place Solarwinds exist is in our Entra app registration. I checked every policy and app settings in Teams and there is no mention of it. We just have…
With our recent upgrade to ESM I'm having to go through and manually add then update some of the roles and permissions I want to carry over from my first service provider to the additional ones I am adding. Is there a way to migrate, copy, import roles from one provider to another. I really don't want to have to create…
Trying to see what I worked on last Monday. There has to be a way to do this, right?
Hello, I've been configuring Custom Fields and Field Dependencies to create support for a Details category in our portal Incident form. After getting this working so that when a category and subcategory are chosen, a details category populates in the form. I can see the Details custom field under the Details view in the…
Hi, We have created an Onboarding Staff Request workflow, with some tasks assigned to different groups of people after it has been approved. e.g. The Finance group gets a task to create the user in our employee system. However when I log in as the finance user, I cannot see this task anywhere on the portal. Is this not an…
The new blue colour of the text and orange on the sidebar are quite jarring, anyone else?
I have a scenario where there are 2 level of validation. 1. Is the direct manager approval for requesting a service. Once approved the ticket should go to Service Desk for validation of stock and inventory and has some checklist to do before proceeding to proceed a service. I have created a field with check list but I do…
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