REST API Support Needed for Knowledge Base Management in SolarWinds Service Desk

Currently, the SolarWinds Service Desk API does not provide support for creating, updating, or fetching knowledge base articles. Adding API capabilities for knowledge base management would greatly improve automation and integration workflows for users. This feature is essential for organizations looking to manage knowledge articles programmatically.

Specifically, I'd like:
- Fetch articles

- Create articles

- Update articles

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danielaharon

@aliavci Can you please provide more details on the use cases and flows for the request above? For example:

What would you do with fetched articles and where will you present/use them?
Where would the content for created articles come from? Would those articles be added periodically or ad-hoc?
What kind of updates would you like to make to articles?

Thanks,
Daniel

aliavci

Hi @danielaharon

- We make AI-based suggestions to the knowledge base of our clients. We want to service our clients who use Solar Winds.

- We'd fetch the articles in our own product and integrate with Solar Winds using the API credentials.

- The content would be coming from our product, controlled by the clients who also use Solar Winds. Updates would be managed by the user on the click of a button.

- We make updates based on suggestions. We help our users keep their knowledge base up to date.

I hope this helps!