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Hello, We use to rent all our computer and i had to create Lease contrat and link the computer to this lease contrat that allow me to see when i will need to return them to the provider. Since few Weeks now we decide to buy our computer so i no longer need to add a lease contrat but i'll like to know when my computer…
Has anyone managed to use the mass deployment of the Discover agent used in assets?
Good morning, all. My company is starting to ask about metrics, and I was hoping to be able to use PowerBI to build a dashboard or something. However, when I create the data source in PowerBI and enter my JSON key, I get the following after selecting Incidents and clicking Load: In the Navigator, I can see the objects to…
What are the additional fields that you would like to have as part of the Microsoft Power BI connector build-in connector ? Please share us your thoughts and wishes.
I am trying to use the webhook in Zabbix to create tickets however, the script used by Zabbix is completely different than the API used in SWSD. I reached out to SW tech support, and they could not help me. Anyone out there attempt this?
Curious if anyone knows the answer to this, so I have a couple questions: * Does a ticket ONLY factor in to this report once they have a response? So if I have an old ticket that has never been responded to, and I comment on it asking for status, suddenly this massively skews my average? * What about if an agent creates a…
My organization has suggested that we report on First Contact Close tickets, but we had a couple questions. * With this being the kind of metric that I see recommended all over the place, why is there no report for this metric? * I see this reported in the Sample Benchmark, but I don't know how it's getting this, or what…
We want to enable SSO so that non-IT people can be involved in approvals and service requests. If we enable SSO, will we still have the option to login with the local accounts(ones that were already created)? I can't seem to find an answer in the KB articles. Microsoft Entra ID SSO configuration (solarwinds.com)
Hi there, We've been having an issue for ages with provisioned accounts in SWSD with the "disabled" property. We're not super concerned with actually disabling/enabling the accounts, but because of this the reports_to and the site/department fields don't update for the users who are active and are not disabled in the…
I am trying to create the service desk discovery agent macOS app on Intune, I uploaded the latest installer dmg available to us Solarwinds_Discovery_Agent_2.1.72_2.0.8_1056_118_installer.dmg now under detection rules, it asks for an App bundle ID (CFBundleIdentifier) and App Version (CFBundleShortVersionString). I…
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