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Hi there, We've been having an issue for ages with provisioned accounts in SWSD with the "disabled" property. We're not super concerned with actually disabling/enabling the accounts, but because of this the reports_to and the site/department fields don't update for the users who are active and are not disabled in the…
I am trying to create the service desk discovery agent macOS app on Intune, I uploaded the latest installer dmg available to us Solarwinds_Discovery_Agent_2.1.72_2.0.8_1056_118_installer.dmg now under detection rules, it asks for an App bundle ID (CFBundleIdentifier) and App Version (CFBundleShortVersionString). I…
Has anyone else had an issue with exported report data? The data does not align with the columns.
I've changed some computer names but can't see where I can update the name in SWSD. There's no edit icon next to the asset name. Can anyone help?
Hi Everyone, I am creating a copilot bot for teams that will help to search tickets based on its ticket number. I created a node with the URL api.samanage.com/.../${ticketNum} and the headers are: Key: Authentication Authentication: Bearer <token> Key: X-4me-Account Value: User.Email When I test, it gives this issue. Can…
The question I've been asked is: "Is there a way to send email notifications every time an Incident is updated (changed, commented), to the CC'd users of that Incident?" I see under Settings > Service Desk > Notifications we have options for Incidents changed/commented for Requesters and Assignees but CC isn't supported…
(We have Solarwinds Service Desk) After a recent update a couple weeks ago every user in our organization got the Solarwinds Teams app installed on their sidebar. The only place Solarwinds exist is in our Entra app registration. I checked every policy and app settings in Teams and there is no mention of it. We just have…
With our recent upgrade to ESM I'm having to go through and manually add then update some of the roles and permissions I want to carry over from my first service provider to the additional ones I am adding. Is there a way to migrate, copy, import roles from one provider to another. I really don't want to have to create…
Trying to see what I worked on last Monday. There has to be a way to do this, right?
Hello, I've been configuring Custom Fields and Field Dependencies to create support for a Details category in our portal Incident form. After getting this working so that when a category and subcategory are chosen, a details category populates in the form. I can see the Details custom field under the Details view in the…
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