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Hello, I have configured the connectivity between Orion and SWSD. We receive alerts with no issue, but I am struggling with formatting the auto-generated tickets in SWSD. I am looking for a method to take the existing Orion alert text from an HTML formatted email that we currently have and insert it into the ticket when…
Starting about two weeks ago, all scheduled requests started triggering more than one time per scheduled occurrence. Sometimes they trigger as many as six times per scheduled occurrence. This creates a mess of duplicate incidents that have to be manually cleaned up. No changes were made to the schedules or requests. I have…
Hey, I'm in IT intern and my boss wants me to see if i can allows the tickets assigned to my group, to notify the group via Teams. Has anyone attempted this before? I have already added the SolarWinds extension to teams, but it will only allow me to view ticket I have requested, not the ones we were assigned. Anything…
Hello! I am trying to figure out the appropriate variable to use (if possible) that will dynamically add the user's input, based on the condition set. The user can select multiple options (A, B,C, D)-- based on the selection, it branches into a seperate condition set/path in the process for approvals. I am trying to update…
It also seems task assignments are not going out to all concurrent groups as they used to. I had not made any changes when this occurred so I am wondering if anyone has seen this before
Is it possible to change the default view settings Service Statistics in SWSD to reflect Time Passed Since Creation (Business Hours) instead of the elapsed time? Business Hours is more the focal point due to SLAs.
Hello! I`m using API to automatically create incidents. But also we have some catalog items in Solarwinds. I want to create incidents under these templates (catalog items). Is that possible with API? If yes, could you provide some example of code?
If an Incident is in the "Closed" state, I would like for Administrators to be the only ones to be able to change the state from "Closed". Currently, Service Agent User's are also able to do so.
Is there a way to automatically add assets to the related tab of a ticket once the employee is selected? I am creating a ticket for HR to submit when an employee leaves the company and we'd like HR to see that a certain employee has devices that will need to be retrieved. Just wondering if there is some kind of condition…
we have setup custom reports and set a reoccurring email. this morning the reports were sent multiple times. this has never happened before and no changes were made to them. Is there a way to see why they were sent multiple times or a way to audit them like we do an incident?
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