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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Change Calendar link not working in Outlook
Trying to add the Change Calendar link in Microsoft Outlook and getting the following error: Attempted via old Outlook, new Outlook, Outlook Online...
Service provider not showing in drop down list
in the service desk tool, we've added a new provider, but it is not showing up in the drop down tool. Can't seem to locate where this access right is applied.
Auto Assign an incident with Keyword
I created an automation rule with the Conditions, Keyword and in Actions to Update Record to Reassign to a tech. It did not auto assign to the tech with my keyword in the Subject line. This is a basic automation... Why is it not working? What am I missinhg?
Custom fields for computer assets
At the bottom of a computer assets there is a section called custom fields. How do we add a custom field to this section.
SWSD PowerBI data seems to be off?
Hello: I have the Solarwinds dashboard setup with our data and it appears that a bunch of tickets are missing. When we compare numbers in the dashboard on the actual site versus the KPI dashboard they are very different. Am I missing something on what it actually pulls in? Thanks!
Is there any way to merge an incident with another incident using the API?
Using the SolarWinds Service Desk API, is there a way to merge one incident into another, like one would do using the web UI?
Auto Create a New Ticket from an Existing Ticket
Good morning all, So this question was asked 2 years ago and a lot has changed since then. Are there any new tricks I should know before I attempt the steps linked below? Auto-create a new ticket from an existing ticket - Forum - SolarWinds Service Desk (SWSD) - THWACK
Change Request Permissions Error 401
I am trying to setup permissions for all Requesters in our organization to submit Change Requests via an approved template we have created. For my Admins, and service agents users they are able to access the Change just fine. Requester however are receiving an Error 401 Access Denied. I have the following permissions set…
Is there any way to cancel a Service Request if not approved after a specified period of time?
I know there is a way to auto approve requests which I don't want to do.
Auto resolve an request after the approval denial
Hello Dear SWSD Administrators, I want to create an automation rule to resolve a service request (Ticket) 4 hours after the approval denied. I tried to find in the time based condition but I cannot get to it. I have currently set a condition but it does not seem to be working. Any ideas or tips and tricks are appreciated.