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Some of our support tickets come through email (support@xxxxx.com). I 'm aware that the tickets get created automatically with the information present in the email. However, Is there a way we could create such tickets using a specific service catalog based on filters applied to the sender or subject line? Example: The…
Currently, the SolarWinds Service Desk API does not provide support for creating, updating, or fetching knowledge base articles. Adding API capabilities for knowledge base management would greatly improve automation and integration workflows for users. This feature is essential for organizations looking to manage knowledge…
Does anyone know if there is a PowerShell module for SolarWinds Service desk, or some kind of API we can utilize? We are wanting to update asset objects with PowerShell every time a device group membership changes in Microsoft Intune.
Hi, First time posting. We are moving from WHD to Service Desk and one functionality in WHD was the ability to limit a subcategory based on location or department. This prevented users from selecting a subcategory that did not relate to them, thus reducing possible errors. Does this functionality exist in Service Desk?…
Is there a way, on a PC, to pull the relative ID assigned to that asset without having to do a GET and go through the pages of current computers in the hardwares.json? Example for use case: * Powershell script runs on a computer that already has the Solarwinds Discovery Agent installed to perform the following function: *…
I've had my personal Incidents page for years filtering for State Not Equal to Closed or Resolved. Broken starting today. Can't find States in Attribute drop down box only Audited States (Business hours) & Audited States (elapsed). Can't find any description of Audited States. Hope someone can help. Thanks.
We are getting the following message when customers are raising ticket? What is it all about? The survey at the end of the ticket?
Hello, We use to rent all our computer and i had to create Lease contrat and link the computer to this lease contrat that allow me to see when i will need to return them to the provider. Since few Weeks now we decide to buy our computer so i no longer need to add a lease contrat but i'll like to know when my computer…
Has anyone managed to use the mass deployment of the Discover agent used in assets?
Good morning, all. My company is starting to ask about metrics, and I was hoping to be able to use PowerBI to build a dashboard or something. However, when I create the data source in PowerBI and enter my JSON key, I get the following after selecting Incidents and clicking Load: In the Navigator, I can see the objects to…
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