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I ask because in my case users are able to submit requests on behalf of other users, when this happens and the request needs to have manager approval, the approval will go to the one who is requesting on behalf of the person rather than the other person's manager.
Hello, Does SolarWinds have documentation of the SCIM schema used by Service Desk for user provisioning? I understand that a lot of users have been having trouble with Custom Attribute mapping in the Azure Enterprise Application provisioning for SolarWinds, and I have a ticket open with Azure. In my troubleshooting while…
We are trying to add some automation to our Loaner Device tickets. Currently, the individual submits the ticket and sets a date for approximately how long it will be needed for. Then, once they have the device, the ticket sits on hold until the device is turned in. The automation we are wanting to put into place, as part…
I wanted to create a Dependency for either Category or Subcategory and I am unable to use either as there is no checkbox to do so. FOr example let's say I have a category of IT Equipment and a subcategory of Loaner Laptop. When the user selects both of those dependencies I want the custom form I created to show up for them…
Is anyone else having issues with receiving report exports? I stopped receiving scheduled reports around 30 April. When I run a report and export, it can take a few minutes to hours to receive it. If I run a report on 1 to 3 days, I can download it immediately.
Fairly new at the Administration side and learning as I go. Currently all of our users are setup as Requestors (as is normal) but I would like to be able to have a rule for our provisioning (done through OneLogin) based on if their AD directReports attribute is not blank, assign them to the Service Task Users role.…
import requests def create_incident(title, description, priority, catalog_item_id, category, subcategory): incident_data = { "incident": { "name": title, "description": description, "priority": priority, "catalog_item_id": catalog_item_id, "Employee name": Employee_Email, "Subsidiary": Subsidiary, "category": { "name":…
Wonder if there's a way to create multiple tickets from a CSV file. These are identical tickets except each has a distinctly named IP camera. I have a service catalog item I could base each of the 50, but I'm wondering if there isn't a batch method to do this. Thanks for any suggests.
Hello, I have configured the connectivity between Orion and SWSD. We receive alerts with no issue, but I am struggling with formatting the auto-generated tickets in SWSD. I am looking for a method to take the existing Orion alert text from an HTML formatted email that we currently have and insert it into the ticket when…
Starting about two weeks ago, all scheduled requests started triggering more than one time per scheduled occurrence. Sometimes they trigger as many as six times per scheduled occurrence. This creates a mess of duplicate incidents that have to be manually cleaned up. No changes were made to the schedules or requests. I have…
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