in the service desk tool, we've added a new provider, but it is not showing up in the drop down tool. Can't seem to locate where this access right is applied.
Hi there @Fireball1800 ! Couple of things here....the new service provider should show as Enabled. Also, the Owner that was set for the new SP is the only Administrator in that provider. That person would set the Roles for another admin, service agent users, etc. in the Setup>Account>Roles and Permissions in the new SP. Once the role is applied, it will show up in the dropdown. Another example is I am an admin in IT but a requester in HR. I would not have the drop down value for HR in my list. I hope that makes sense. MC
